LiveChat Review
Based on online research and 52 LiveChat reviews, LiveChat's overall score is 4.0 out of 5 stars. LiveChat's review score is based on LiveChat's customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The LiveChat review table below incorporates summarizes 52 LiveChat ratings on 7 features. You can also compare LiveChat against popular alternatives like Spiceworks, ManyChat and Chatzy. Or you can view the top 50 brands in similar categories, such as software brands, communication software and live chat software providers.
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eCommerce rating
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LiveChat Review: LiveChat Pros & Cons
LiveChat (livechat.com) is a well-known live chat software store which competes against other chatbot software providers like Spiceworks, ManyChat, Chatzy, SysAid and LiveAgent. Based on our in-depth LiveChat review, when compared to its competitors, LiveChat ranks as one of the top-performing brands in its category, with an overall ranking of #3 out of 540 total brands. Read the full Livechat.com review below for more details.
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- Ease-of-use: How easy is each store to use and set up? How easy is each provider to learn and use?
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- Video chat options: Does each store offer video chat options? Is there video chatting on each provider?
- Easy setup: How easy is it to set up each store? How quick can each provider be set up before using?
- Good automation features: How good are the automation features on each store? How are each provider's automation capabilities?
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- Free trial: Does each store have a free trial period? Can I try each provider for free?
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LiveChat's strengths are:
Knoji has 52 LiveChat reviews and ratings as of July 12, 2026. Knoji editors and the Knoji shopper community have reviewed LiveChat and compared it against 540 top live chat software brands, reviewing LiveChat based on product and store features. Knoji reviews and ranks Livechat.com and other live chat software providers based on how many features each offers and based on a 5-star rating scale. Based on these factors and 52 LiveChat reviews, LiveChat earns an overall score of 4.0 out of 5.0 points. LiveChat offers 7 total features. LiveChat's review score also factors in its popularity, which is in the mid-range compared to competing .
